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Medical Approval Required: A doctor consult will occur immediately after checkout for medical approval. If medical approval is denied you will be refunded automatically.
Get answers to frequently asked questions about what to expect during your telehealth appointment, and details about our medications and program.
At FrontCare, safety and quality are our top priorities.
FrontCare was created to save you time and money by offering fast, convenient care with medications shipped directly to your home. We provide transparent pricing with no hidden fees or subscriptions, allowing you to enjoy affordable treatment without needing insurance or in-person doctor visits!
You can start your treatment anytime, 24/7, without the hassle of a lengthy in-person doctor’s visit. Just fill out a quick health screening questionnaire, and our providers will prescribe your medication if it’s a good fit for you. It’s that simple!
FrontCare treatments are sold as recurring plans that renew automatically until you cancel. To cancel, go to Orders in your account dashboard at least 72 hours before your renewal date.
FrontCare does not charge a separate membership fee. The plan price is the price of your treatment.
Your provider consultation is done by written review or video with your provider. Some medications require a live video consultation with your provider rather than a written review. If that applies to you, you will be guided after checkout.
FrontCare is available in all 50 states except Alabama, Mississippi and Alaska.
Some treatments have additional state restrictions, which are shown on the product page.
Some medications require a live video consultation with your provider rather than a written review. If that applies to you, you will be guided after checkout.
Creating your account and filling out your online health screening application can be completed in minutes at your convenience. Within 48 hours our licensed medical providers will review your information and prescribe treatment if appropriate. Some states require by law that visits are completed via video, which you can schedule at your convenience. Most patients can schedule their visit within 1-2 days.
Our pricing covers everything: your doctor’s visit, medication, syringes, and shipping.
Your plan price includes the provider review, your medication as prescribed, your supplies, and 2-day shipping.
FrontCare treatments are sold as recurring plans that renew automatically until you cancel.
There is no minimum term on any FrontCare plan. You can cancel at any time, as long as you cancel at least 72 hours before your renewal date.
Your plan is paid for upfront and your full supply ships in one delivery. You can see your plan, your renewal date and your billing history in your account.
FrontCare does not charge a separate membership fee. The plan price is the price of your treatment.
No, we do not accept CareCredit® cards currently.
One Price ANY Dose
Yes, we do accept both Health Savings Account (HSA) and Flexible Spending Cards (FSA) as forms of payment. Our medications and services are typically considered eligible expenses for these funds. You can use these cards just like a regular debit card for payment. If needed, we can provide documentation for your records. This option offers flexibility in managing your healthcare expenses. Please ensure your card has sufficient funds to cover the cost of the medication and be aware that some administrators may require expense verification which you may download from your customer portal.
No, we do not accept insurance. However, you can use your HSA or FSA card for payment.
When you check out, a pre-authorisation is placed on your payment method. A pre-authorisation is a hold, not a completed payment — the money has not left your account.
A licensed healthcare provider then reviews your information. If they prescribe treatment, the payment is processed at that point and your order moves to the pharmacy.
If you are not approved, the hold is released and no payment is taken. How quickly a released hold disappears from your statement depends on your bank or card issuer.
FrontCare treatments are sold as recurring plans that renew automatically until you cancel.
There is no minimum term on any FrontCare plan. You can cancel at any time, as long as you cancel at least 72 hours before your renewal date.
Your plan is paid for upfront and your full supply ships in one delivery. You can see your plan, your renewal date and your billing history in your account.
FrontCare does not charge a separate membership fee. The plan price is the price of your treatment.
While we don’t have payment plans at the moment, we regularly review our payment options based on customer feedback for potential future changes.
Compounded semaglutide and compounded tirzepatide are available as a 1-month plan or a 3-month plan. Both are paid upfront and ship in one shipment.
We currently only accept credit card and FSA/HSA payments. While we don’t offer mobile wallet payment options at the moment, we regularly review our payment options based on customer feedback for potential future changes.
Our pharmacies provide all the syringes necessary for your injections, no need to pay extra.
While we do not offer price matching, we work hard to keep our medications as affordable as possible. This allows us to maintain consistent pricing across all doses, ensuring you receive the best value for your treatment.
We will email you the tracking information as soon as it becomes available. Shipping Policy
What can be refunded depends on where your order is in the process. See our Refund Policy for the full details.
You can cancel in your customer dashboard under Orders. Cancellation must be completed at least 72 hours before your renewal date to stop that renewal. This applies to all plans, including 3-month plans. Once an order has been approved and charged, it is not refundable.
Of course! If you cancel your subscription, you’re welcome to order with us again in the future. Just reach out to our customer service team when you’re ready!
Unfortunately, no. Each pharmacy has different processing times, and we can’t guarantee that they can expedite your order. Thank you for your understanding!
If you need extra syringes or accidentally damage the ones from the pharmacy, we recommend visiting your local pharmacy or ordering more online.
Please report a lost or stolen package through the delivery carrier, and they’ll provide you with a claim ID. Once you have the claim ID, just send it to us, and we can pass it along to the pharmacy to verify and arrange for a replacement.
We strive to be as transparent as possible throughout the entire process, including before payment. Shipping Policy
Your provider will determine when your treatment needs to be reviewed. Follow your provider’s instructions for completing any required follow-up.
We will provide tracking details once the pharmacy shares them with us.
Store your medication exactly as the pharmacy label tells you. The label that comes with your medication is the authority — storage requirements differ by medication, by formulation and by the pharmacy that prepared it.
If your medication looks cloudy, discoloured or crystallised do not use it and contact us.
Store your medication exactly as the pharmacy label tells you. The label that comes with your medication is the authority — storage requirements differ by medication, by formulation and by the pharmacy that prepared it. Your medication may arrive with or without a cold pack depending on which pharmacy prepared it; this is normal. If your medication looks cloudy, discoloured or crystallised, do not use it and contact us at support@frontcare.com.
FrontCare works with licensed 503A compounding pharmacies. Which pharmacy prepares your order depends on the product and your prescription. The dispensing pharmacy’s details are on your medication label and on your shipment.
All our pharmacy partners are 503A designated. These traditional compounding pharmacies create customized medications tailored to individual prescriptions and are regulated by state boards.
Our proprietary technology streamlines the pharmacy selection process, choosing the best pharmacy for your medication based on your location, order volume, shipping times, and pricing. This ensures you receive your medication as quickly as possible while keeping our prices low. As a result, we cannot guarantee which specific pharmacy will fulfill your order. We appreciate your understanding!
We offer two types of GLP-1 medication, semaglutide and tirzepatide. Both semaglutide and tirzepatide are administered through a once-weekly subcutaneous injection using a tiny insulin syringe. For those who have a fear of needles, we also offer a once daily oral drops option of compounded semaglutide or compounded tirzepatide.
Your plan price includes the provider review, your medication as prescribed, your supplies, and 2-day shipping.
To Start, simply go to our Weight Loss page. We have an easy three-step process that will take you through a quick online eligibility form, then you select the product and submit payment and fill out the health screening form online. Our internal team reviews your information and submits you to our doctors. They will have a text consult with you and if approved, your prescription will be sent to one of our pharmacies for compounding. Your provider consultation is done by written review or video with your provider. Some medications require a live video consultation with your provider rather than a written review. If that applies to you, you will be guided after checkout. If you are not approved, the hold is released and no payment is taken. Our pharmacy ships out the medication after complete.
Our licensed providers will determine your eligibility for a compounded semaglutide or tirzepatide prescription. Our general requirements include:
– You must be 18 years old or older.
– Eligibility for weight management treatment is assessed by your provider and includes clinical criteria such as BMI. Other FrontCare categories have their own criteria. Your provider decides what is appropriate for you.
A BMI of 25 or below does not qualify for standard tirzepatide or semaglutide plans.
Microdose plans are available for those customers and for anyone who wants a lower-dose plan.
– Are not pregnant.
– Do not have certain medical conditions (i.e. thyroid cancer or hyperthyroidism, gastroparesis, pancreatic cancer or pancreatitis, MEN2 syndrome, or inflammatory bowel disease).
You will receive text and email reminders before your check-in, where you can share how you’re feeling on the medication and decide if you want to stay at your current dose or request an increase. The medical team will review your feedback, write a new prescription, and send it to the pharmacy. After that, the shipping process will be the same as before, and you’ll receive tracking details via email once it ships.
A licensed provider reviews your intake within 1-2 business days. If the provider needs more information, or if your state requires a live video consultation, you will be contacted using the details you gave at checkout. You can also message your provider from the link in your patient dashboard; messages are answered during office hours or on the next business day.
Most FrontCare treatments do not require bloodwork before prescribing. Testosterone therapy does — your provider will tell you what is needed and when.
Semaglutide and tirzepatide belong to a class of medications known as glucagon-like peptide-1 (GLP-1) receptor agonists. It mimics the GLP-1 hormone that is released in the gastrointestinal tract in response to eating. One role of GLP-1 is to prompt the body to produce more insulin, which reduces blood glucose (sugar). GLP-1 in higher amounts also interacts with the parts of the brain that reduce appetite and signal a feeling of fullness.
Compounded GLP-1s can’t promise weight loss, and results with GLP-1s can vary widely from person to person.
Weight loss effects with taking compounded GLP-1s are unique to each person. Factors like starting weight, diet, exercise, and metabolism all play a role, and results often come gradually. Combining GLP-1s with healthy eating and regular exercise can enhance your results.
When you check out, a pre-authorisation is placed on your payment method. A pre-authorisation is a hold, not a completed payment — the money has not left your account.
A licensed healthcare provider then reviews your information. If they prescribe treatment, the payment is processed at that point and your order moves to the pharmacy.
If you are not approved, the hold is released and no payment is taken. How quickly a released hold disappears from your statement depends on your bank or card issuer.
What can be refunded depends on where your order is in the process. See our Refund Policy for the full details.
To set up an account, you’ll need to place an order first. At checkout, provide the required personal information and complete your payment. After your order has been processed, your account will be created automatically based on the details you submitted during checkout.
After your purchase is completed, you will receive a link at the email address used during checkout to create your password. Please use those credentials to access your account.
To create an account with FrontCare, you’ll need to provide your name, address, email, and phone number.
To reset your password, visit Lost your password? link.
Follow the instructions to receive a password reset email and create a new password for your account.
You do not need to create an account before ordering. Your FrontCare account is created automatically from the details you enter at checkout.
A Brand Partner is an independent contractor who promotes FrontCare products through a unique referral link.
Brand Partners help connect customers with our products to earn commissions on sales made with their tracking links.
To become a Brand Partner, visit https://www.frontcare.com/partners and click “Start Earning” or “Sign Up” buttons.
If you need to update your contact information, address, payment method, or any other account details, please email our support team at support@frontcare.com or use the chat support function at the bottom right hand corner of the website for assistance.
For any questions or assistance, please visit frontcare.com/contacts/ to reach our support team or use the chat support function at the bottom right hand corner of the website for assistance.
Yes, after placing an order, you will be required to complete a medical questionnaire and/or video consultation with a medical provider depending on the product and protocols.
We also recommend consulting your primary care physician to make sure our products are suitable for your health needs.
Yes, but you must disclose in good-faith any pre-existing medical conditions and complete the medical intake form as accurately and thoroughly as possible. A licensed medical provider will review your information and determine if you are eligible for a prescription based on your good-faith statements.
If you’re experiencing difficulty accessing your account and have already attempted to reset your password, please contact our customer support team for assistance. You can reach us at support@frontcare.com or use the chat support function at the bottom right hand corner of the website for assistance
You can update your shipping address anytime at your account by clicking “Log In” button.
Please note: If you’ve already placed an order, it will be shipped to the address you entered at checkout. To make changes to an existing order, please contact our customer service team for assistance.
Medical Approval Required: A doctor consult will occur immediately after checkout for medical approval. If medical approval is denied you will be refunded automatically.
The Platform gives you full access to the frontcare partner ecosystem: