Refund and Returns Policy

Refunds depend on where your order is in the process.

Not approved by a provider — the pre-authorisation hold on your payment method is released. No payment is taken and no fee applies.
Cancelled before your renewal date — cancelling at least 72 hours before your renewal date stops that renewal. There is nothing to refund, because you have not been charged for it.

Approved and charged — once a provider has approved your treatment and payment has been processed, the order is not refundable.

Prescription medication prepared for an individual patient cannot be returned or resold.

Damaged, incorrect, or a dispensing error — contact us within 48 hours of delivery and we will provide a replacement at no charge.

Duplicate or incorrect charge — refunded in full once verified.

Charged after a valid, timely cancellation — refunded in full.

There are no administrative or cancellation fees. If your situation is not covered here, contact support@frontcare.com.